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Support

Tell us what happened.

A useful report includes the behavior you saw, what you expected and the export format involved. The app can prepare the technical details for you.

Email support
FASTEST ROUTE

Report a bug from the app

  1. Open Tools, then choose Report a Bug.
  2. Add a short summary and describe what happened.
  3. Choose whether to include app diagnostics or attach a screenshot.
  4. Prepare the email, review it in your email app and send when ready.
Nothing is sent when you open the form. You review the prepared message before sending it.
EXPORTS

Include the export report

For sync, quality or playback issues, attach the report saved beside the exported video. It records the format and verification result for that specific export.

PLAYBACK

Name the player and device

Tell us where the file was tested, including the Mac or headset model and the playback app. That helps separate an encoded-file issue from player behavior.

PROJECT SAFETY

Keep the original media

Vision Vault editing is non-destructive. Keep source media and the project document available while a report is investigated.